Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
Excellent location
Exceptional service
Cramped rooms
Dated decor
8.4/10
Great
Rooms
6.8
Location
9.0
Service
10.0
Dining
5.0
Guest reviews
8.4/10
based on 4 reviews
8.6
8.6/10 based on 137 reviews
John
United States,
January
2025
8.0/10
My stay at the IHG Hotel was truly impressive, with exceptional service that made my time there memorable. The staff was welcoming and attentive, ensuring my comfort throughout. However, I found the hotel a bit dated and the rooms felt crammed with furniture, which slightly detracted from the overall experience. The hotel's prime location near modern attractions and shopping made it very convenient, but the room size and décor could use an update.
Rooms
6.0
While the rooms were equipped with useful amenities like a kitchenette and washing machine, they felt a bit cramped and dated.
Service
10.0
The service was outstanding, with friendly and efficient staff who went above and beyond to assist me during my stay.
Location
9.0
The hotel is in a fantastic location, just a short walk from the modern areas of Hangzhou and the Mixc shopping center.
Dining
Facilities
7.0
The facilities were decent, though nothing too modern or luxurious. The kitchenette was a great addition for longer stays.
Edward
United States,
November
2024
8.8/10
The hotel boasts an excellent location, close to modern Hangzhou and within walking distance of the Mixc shopping center. The rooms come with small kitchenettes and washing machines, making them suitable for extended stays, but they felt a bit cramped and dated. Service was stellar, with attentive staff who provided personalized assistance, which truly enhanced my experience. Overall, it offers great value for longer visits despite the limitations in room space.
Rooms
7.0
The rooms, while equipped with kitchenettes and washing machines, felt old-fashioned and were quite cramped with furniture.
Service
10.0
The service was exceptional; the staff was welcoming and always ready to assist, making my stay genuinely enjoyable.
Location
9.0
The location is perfect, with easy access to the modern parts of Hangzhou and nearby shopping options like the Mixc shopping center.
Dining
Facilities
Excellent location
Cramped rooms
Marshall
United States,
September
2024
8.2/10
I had a lovely stay at the hotel, thanks to its prime location within walking distance of the modern part of Hangzhou. The rooms come equipped with a kitchenette and a washing machine, making them quite convenient for longer stays, although they do feel a bit cramped and dated. The staff provided stellar service, especially during check-in and check-out, which made my visit truly memorable. However, I did find that the overall ambiance could use some updating to feel more inviting.
Rooms
7.0
The rooms are equipped with a kitchenette and washing machine, perfect for long stays, but they are quite cramped and a bit dated.
Service
10.0
The service was exceptional; the staff was efficient and attentive, making my stay enjoyable.
Location
9.0
The location is fantastic, close to a shopping center and the modern part of Hangzhou, making it convenient to explore.
Dining
Facilities
7.0
While the hotel offers useful amenities like kitchenettes and washing machines, some areas could use a refresh to improve the overall experience.
Charles
United States,
August
2024
8.6/10
IHG Hotel provided a stellar experience with exceptional service and a welcoming staff made my stay truly memorable. The rooms, while clean, felt slightly cramped due to the dated furniture, but the presence of a kitchenette was a great plus for longer stays. The location is fantastic, with easy access to modern Hangzhou and nearby shopping. I appreciated the handy convenience of having local spots recommended by the concierge, even though the hotel could use some updating to improve the overall experience.
Rooms
7.0
The rooms were clean but felt a bit cramped and dated with too much furniture.
Service
10.0
The staff was exceptional, especially at check-in and check-out, always ready to assist.
Location
9.0
The hotel is perfectly located in modern Hangzhou, just a short walk to shopping and other attractions.